Refund & Returns Policy

Last Updated: September 9, 2024

Thank you for purchasing from Music Covers. We are committed to providing a satisfying customer experience. Since we offer digital products (song requests for live streaming musicians), this Refunds and Returns Policy outlines the conditions, process, and timeframes for requesting refunds. Please read this policy carefully to understand your rights and our responsibilities.

1. Digital Product Nature

Our products are digital services that involve live song performances via streaming. Because of the nature of our digital products, we do not offer returns. However, we strive to ensure customer satisfaction and will work with you to address any concerns.

2. Eligibility for Refunds

Refunds will be issued only under the following conditions:

  • Service Not Delivered: If the live-streamed performance you ordered did not take place due to a technical error, artist unavailability, or any issue caused by Music Covers.
  • Incorrect or Defective Service: If the delivered performance does not match the song you requested or contains a significant defect affecting the quality of the service.

3. Conditions for Refunds

Refund requests must meet the following conditions:

  • Timeframe: Refund requests must be made within 7 days of the scheduled performance date.
  • Proof of Issue: When submitting a refund request, please provide a clear explanation of the problem, along with any evidence (e.g., screenshots or recordings of the stream) that supports your claim.

4. Non-Refundable Situations

Refunds will not be issued for the following:

  • Change of Mind: Once a song request has been confirmed and the performance has been scheduled, refunds will not be granted if you simply change your mind or no longer wish to use the service.
  • Late Cancellations: If you cancel your order less than 48 hours before the scheduled performance time, no refund will be provided (see our cancellation policy in the Terms and Conditions).
  • Personal Preferences: Refunds will not be given based on subjective preferences regarding the quality or style of the musician’s performance unless a clear defect is identified.

5. How to Initiate a Refund Request

If you believe you are eligible for a refund, please follow the steps below:

  1. Contact Us: Send an email to admin@music-covers.org with the subject line “Refund Request.”
  2. Provide Information: In your email, please include:
    • Your name
    • Order number
    • Date of the performance
    • Description of the issue and why you believe a refund is warranted
    • Any supporting documentation or evidence (e.g., screenshots or recordings)
  3. Review Process: Once we receive your refund request, we will review it and notify you of the approval or rejection within 20 business days.
  4. Refund Issuance: If your request is approved, we will process the refund using the same payment method you used for the original purchase. Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.

6. Fees and Costs

There are no additional fees or costs for submitting a refund request. However, refunds will only cover the original amount paid for the service. Any third-party transaction fees (such as payment processing fees) are non-refundable unless explicitly required by law.

7. Contact Information for Customer Support

If you have any questions or need assistance with your order, feel free to reach out to us:

Email: admin@music-covers.org
Business Address: [TBD]